As our products are handmade to order and due to reasons regarding their bespoke nature, personal hygiene and health & safety, there is no return and refund policy for items which have already commenced manufacture or been delivered. If you have purchased a Bump that you have found to be unsuitable, where possible it can be returned for alterations to be made at the client's expense. We will send the Bump back to you once the alterations have been made. If you require a different bump size, you can make an additional purchase for a new Bump.
All Moonbump Fake Pregnant Bellies are made to order and are tailored to a specific wearer size, bump size and colour. Accordingly these are goods made to your specification and the normal cancellation rights under the Consumer Contracts Regulations 2013 do not apply. If you wish to cancel your order, you may do so only if the making of your Bump has not already commenced and at the discretion of Moonbump Ltd.
Moonbump Ltd is entitled to refuse or cancel any order at our discretion, including but not limited to circumstances of suspected misuse, error, or unavailability. If we do cancel your contract we will notify you in writing and will repay to you any monies paid to us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any compensation for disappointment suffered.
Moonbump Ltd will never knowingly sell Bump products which do not significantly imitate a real pregnant belly when worn underneath clothing. Products with significant faults may be returned and subsequently replaced after we have received photographic proof of the fault and agreed to the return. Return postage costs will be payable by the buyer. After we have received the original product and made an assessment we will either return the product to you at your expense, or proceed to make and dispatch a replacement product and refund the postage cost for returning the original product.